Business Hours
Telephones answered and phone orders taken Mon - Fri, 9:00 a.m. - 5:00 p.m., Eastern Time except holidays. Orders submitted through e-mail and fax will be responded to quickly (within two hours) if received during business hours, or by the next business day if received after business hours.

Deposit
A minimum of $150.00 deposit is needed to begin an order. Balance must be paid in full before completed costume is shipped. Highly-specialized orders involving large amounts of stoning will require a 50% deposit. Kenerly Kreations, Inc. accepts VISA, MasterCard, Discover, and American Express. Personal checks accepted for deposits only. If personal check sent for balance, costume will not be shipped until check clears the bank. Deposits are nonrefundable. Refunds will be given with store credit only.

Delivery Time/Rush Service
Allow approximately 4-6 weeks for orders to be completed and shipped. If an order is needed in less than 4 weeks, an additional $45.00 fee is required. Rush service is not always available.

Group Orders
A group order consists of four costumes or more ordered at the same time. Orders must be placed by one contact person who will be responsible for sending all measurements at one time. The contact person will be responsible for all design issues, single deposit, and single balance payment. Changes or add on items will be considered a new order and will be given a new delivery date. Our designers will be glad to assist you in choosing your unique group design. Please place a name on each person's measurements. All group costumes will be shipped together to one location.

Measurements
Please measure your child and send us accurate measurements. If you would like the costume to fit slightly big to allow for some normal growth, please tell us and let us add to the measurements. If you are a new customer or are unsure about how to take correct and accurate measurements please use our guide to taking proper measurements, or please call us and we will gladly walk you through it! We guarantee fit on all new costumes if correct measurements are given. If adjustments are required to be made by Kenerly Kreations, shipping charges are the customers' responsibility. Charges for alterations may apply in most circumstances. We guarantee that we can please the customer with our custom fitting expertise.

Liquid Sequin
Liquid sequin is a beautiful but delicate fabric used on many custom costumes. It is highly desirable because of the depth and captivating sheen it gives on the competition floor or stage. Many domestic suppliers are discontinuing fabrication of liquid sequin. Kenerly Kreations, Inc. has obtained sources overseas and has every color available. If your custom costume has liquid sequin, please check it often and use E6000 glue (on a toothpick) and place dabs of glue under any loose sequins or threads. We will send you some scraps of every color liquid sequin on your costume to replace any sequins that work their way loose during competition. Please be informed that Kenerly Kreations, Inc. is not responsible for the lack of durability of Liquid Sequin fabric. Because of the rising cost of liquid sequins, any costume where liquid sequins have been used will reflect this in the pricing.

Custom Stoning
Our stoning department, headed by Kyong Wheeler, is excited about creating a unique and gorgeous costume just for you! From a small amount of stoning to our upper end, sometimes placing 30 or more gross of stones per suit, let Kyong and the ladies make your Kenerly Kreations custom costume really make a lasting impression! Kyong enjoys using colored, shaped, and all sizes of stones to make a truly one-of-a-kind look just for you. Our rhinestone pricing is as follows:

Costume Designs
We encourage our customers to choose a design from our website as we are adding new designs weekly. If you have a special design in mind that is not on our website, you can send us your rough sketch with design details along with color preferences for our design specialist to refine the sketch and send back for your approval. Please allow up to three weeks for the refined sketches. If you desire to have an original design drawn especially for you by Joy, owner and head designer, please allow a minimum of three weeks for the design to be created. Also, Joy's personal design time for the originality of the costume will be reflected in the price. If an original design is required within a three week period, if Joy's schedule permits, this may be done for an additional rush fee of $100.00