Placing your order is easy! Give us a call Monday - Thursday, 8:00 am - 5:00 pm and one of our costume specialists will be available to answer any and all of your questions.
A minimum of $200.00 non-refundable deposit is required to begin an order for your custom dancewear. The balance is due at the time of shipment. Orders for group costumes require a 50% non-refundable deposit to begin.
Our Forms of Accepted Payment: Visa, MasterCard, Discover, American Express, money order and school purchase order. Personal checks are accepted for deposits only. If a personal check is used for the balance, the costume will not be shipped until the check has cleared the bank.
Allow at least 4-6 weeks for delivery. For orders that require less than 4 weeks for delivery a rush fee of $45.00 is required. Rush service is not always available.
Group orders require a single contact person who is responsible for all design issues, a single deposit, single balance payment and each individual's name with measurements. Changes or add-ons will be considered a new order and will be issued a new ship date.
Order any one of our beautiful Named Costumes modeled on our website. All colors and materials can be substituted but price adjustments may be made.
Fabric and Dye Lots: Kenerly Kreations prides ourselves on our customer service and that includes providing the highest quality fabrics and color matches. However, as a result of the dye process, dye lots will always have a little variation and for that reason color matches are not guaranteed. Furthermore, most of our laces, sequins and specialty fabrics are available in limited quantities and may discontinue at a quicker rate than some of our other staple fabrics.
Fabric Swatches can be sent on request for a fee of $10.00 that will be applied to the balance of the costume. Sketches are prepared in order based on the date the completed costume is needed. Any changes requested after production has begun will result in a fee determined by the difficulty of the change. Changes may result in a change of ship date.
"Thank you. Your customer Service from start to finish is #1! I do not buy many outfits like some, but the ones I will buy will be from you....."
Herbert and Samantha Cook, Washburn University, KS